1. Introduction
NeoStay ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you register as a housekeeper on our Platform.
2. Data We Collect
- Identity data: First name, last name, date of birth, sex, profile photo.
- Identification documents: Photos of your ID document (front and back) and a selfie holding your ID.
- Contact data: Phone number, home address.
- Activity data: Service area address, activity radius, coordinates.
- Financial data: Payout method, bank account or card details for processing your earnings.
- Usage data: Task assignments, completion status, ratings, and interaction logs.
3. How We Use Your Data
- To verify your identity and activate your profile.
- To match you with cleaning tasks in your area.
- To process payments for completed tasks.
- To communicate with you about assignments and updates.
- To comply with legal and regulatory obligations.
- To maintain the security and integrity of the Platform.
4. Legal Basis for Processing
We process your personal data based on: (a) your consent, (b) the performance of a contract (providing cleaning services through the Platform), and (c) compliance with legal obligations including labor and tax regulations.
5. Data Sharing
Your data may be shared with:
- Property managers and hotels who assign you tasks (your name, profile photo, and contact details).
- Payment processors to facilitate payouts.
- Administrative staff who review your identity documents.
- Legal authorities when required by law or to prevent fraud.
6. Data Retention
We retain your personal data for the duration of your engagement with the Platform and for a period thereafter as required by applicable tax, labor, and identity verification laws. Identity documents may be retained for up to 10 years as required by certain jurisdictions.
7. Your Rights
Under applicable data protection laws (including GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal exceptions).
- Object to or restrict certain processing.
- Withdraw consent at any time.
- Lodge a complaint with a supervisory authority.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encrypted storage, access controls, and restricted administrative access to identity documents.
9. Changes to This Policy
We may update this Privacy Policy from time to time. You will be notified of significant changes. Continued use of the Platform after changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us through the Platform's support channels.